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FAQ's

Shipping

Please email  sales@robertgordonaustralia.com if you require your order by a certain date. We will always do our best to accommodate urgent orders.

We offer free shipping Australia-wide for all overs over $175 We also ship internationally to our lovely overseas customers.

If ordering from our Australian Made collections, please keep in mind that the dispatch will take longer. Each of these pieces is made to order in our Pakenham factory, which can take up to 4 weeks.

Otherwise, you can excpect your order to be dispatched within 3 days. Please continue to check your tracking details with our carriers for updates on delivery times as they are experiencing delays due to COVID.

We are sorry this has happened - Please send an email to our support team, with your online order and an image of the product you did not order - we will assist in correcting this for you.

sales@robertgordonaustralia.com

Please send an email to our support team, with your online order number and an image of your broken piece. We will then send a replacement to you using the same details on your order.

sales@robertgordonaustralia.com

We cannot guarantee address changes will be possible after you have placed your order, but we will do our best to assist. Please contact our team by emailing your updated shipping address to  sales@robertgordonaustralia.com – don’t forget to provide your online order number.

Australian Made

Our Australian Made dinnerware is handmade to order just for you. Please allow up to 6 weeks for production.

Please visit www.robertgordoninteriors.com to find our full range of Australian Made interiors.

If you order from both our Australian Made and Imported ranges, you will receive your order over 2 shipments, with the imported ranges arriving first, followed by our Australian Made range once it's ready.

Here at Robert Gordon Pottery, we both import and manufacture pottery. We begun importing our designs around 20 years ago. Each imported collection is first designed and developed on site at our Pakenham headquarters. In addition to this, we are still Australia's largest production pottery. We make some 300,000+ pieces out of Pakenham, employing 35 locals to do so. Our imported collections and Australian made collections work in harmony together - we could not have one without the other. 

Returns

Sorry, unfortunately not. Please communicate with our support team if you ordered online. sales@robertgordonaustralia.com

Please return the product back to your local stockist and they can provide a replacement or refund for you.

Please contact Myer directly.

Workshop

All of our pottery classes are conducted in a new studio space at our Pakenham factory, as well as our ever popular 'Paint your own pottery' workshop.

WHERE: 114 Mulcahy Road, Pakenham VIC 3810 Ph 035941 3302

Our pottery classes are suited for students 16 years and older. Because the pieces are quite elaborate, the workshops are ideal for adults. In the future, we hope to introduce childrens classes into the mix.

Meanwhile, our 'paint your own pottery. workshop is fun for all ages, we cater for birthday parties, mother's groups,
children, adults, aged care, disability groups, families - anyone can get
creative with us.

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